Our Mission

The PCH Difference

Our mission is simple: provide high quality insurance designed specifically for closely held and family owned adult care facilities.

Because we do not operate for profit, this mission is guided by what is best for you, our members. 

Sharing the Burden

PCH Mutual is not your typical commercial insurance carrier. We are owned by you and your fellow caregivers, coming together to share each other’s burden and shoulder the risk collectively.

We don’t operate to generate profits, we simply work to keep the company healthy so we have everything you need to serve you when you need us the most.

Listening to Members

When you speak, PCH listens. Because you asked for it we now offer online applications, risk management tools, and sample risk mitigation forms. We’ve eliminated deductibles. We partnered with programs to protect property and offer companion workers’ compensation and cyber coverage. 

Check out our Member Benefits to learn about all the initiatives and services we have to offer.  

Valuing Transparency

Transparency and open communication are the foundation of any good relationship. We encourage you to share your concerns with us without fear of losing your coverage or skyrocketing premiums. 

Our dedicated in-house Claims Director ensures you’re in good hands after you’ve filed a claim. We’ve made it easier than ever to report an adverse event with our Loss Impact Hotline, and submitting a claim is simple with our online portal.

Specializing in Your Industry

PCH Mutual believes in the unique benefits of closely held and family owned facilities of any size. 

We are here to support your extraordinary ability to bring personal service to your residents, clients and families. As a risk retention group designed specifically to serve your industry, we bring that same personal touch to your insurance experience.

Providing Top-rated Insurance

PCH Mutual has achieved the highest financial stability rating from Demotech, Inc., the first financial analysis company to review and rate specialty insurance companies like ours. 

Such ratings are an objective indicator of PCH Mutual’s secure financial future.

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