Communication Articles
Strategies for fostering clear and compassionate dialogue with residents, their families, medical professionals, and your staff. Discover how to navigate challenging conversations, build stronger relationships, and create a culture of open communication that benefits everyone in your community.
Goodness of Fit – Curating a Harmonious Resident Group
A well-balanced resident group doesn’t happen by accident—it’s built through intentional planning and insight. Learn how “Goodness of Fit” and tools like CareChron and Guide Path can help create a more harmonious, lower-risk environment in your caregiving home.
Read ArticleA Conversation with BJ Miller
In September, PCH Mutual celebrated their 20th anniversary with a special event for our members: A live and interactive webinar discussion with palliative care specialist, Dr. BJ Miller. Join PCH’s CEO, Julie Bordo, as she sits down for an engaging conversation about how to approach end of life discussions and how to plan for the inevitable.
Read ArticleSigns a Resident Needs a Higher Level of Care
Determining when a resident needs a higher level of care is crucial for both their well-being and your facility’s compliance. Use best practices for admission assessments, guidelines for relocating residents, and remember the importance of staying within your facility’s care capabilities.
Read ArticleWriting Y(our) Story: A Note on Empathy and Listening
The stresses and strains of caring often leave us ‘tuning out’ of often-heard stories, when these stories, in fact, represent the jewels of our residents’ lives. It’s important to think about how we can guide residents to tell their stories, whether through a cherished object, song, dance, or question.
Read ArticleThe Importance of Fall Prevention and Communication in Long Term Care
Preventing falls is the first line of defense in mitigating injuries and decreasing liability. Having preventative measures in place is essential for creating a safe environment for your residents.
Read ArticleUsing the PCH Hotline: Free Expert Advice and Support for Long Term Care Facilities
PCH provides a unique and valuable member benefit to alleviate concerns with our Loss Impact Hotline, providing confidential help and expert advice, free of charge.
Read ArticleMaking Conversation: The Age-old Art of Asking Interesting Questions
Engaging with seniors through meaningful conversation is an important part of their socialization and has been shown to be particularly important for their well-being.
Read ArticleIt’s Not Candid Camera: Facilities Must Use Caution in Posting Photos of Residents
Recent rumblings at the Centers for Medicare & Medicaid Services (CMS) should raise the concerns of assisted living facility and personal care home owners regarding photos of residents and use on social media. CMS has instructed State Survey Agency Directors to survey nursing home policies and procedures concerning staff taking or using photographs or recordings…
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